The Electronic Journal of Information Systems in Developing Countries, Vol 35 (2008)

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Implementing E-Government in Turkey: A Comparison of Online Public Service Delivery in Turkey and the European Union

Behire Esra Çayhan

Abstract


The European Union’s Lisbon strategy aspires “to become the most competitive and dynamic knowledge-based economy in the world” by 2010. Among the efforts to reach this aim, e-government applications across the member states of the Union have proved to be quite effective in providing electronic access to basic public services in a secure and efficient environment. Turkey’s endeavours to transform itself into an information society in general, and to implement e-government in the country in particular, have been closely related to the European experience. In fact, the recent e-government benchmark report of the Union has included Turkey. In this paper, we assess e-government implementation in Turkey by comparing online public service delivery in Turkey and the European Union. The comparison is based on the information available in the 2007 report on electronic public services in the European Union and Turkey.

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The Electronic Journal of Information Systems in Developing Countries. ISSN: 1681-4835 www.ejisdc.org